At ASCWA Consulting, LLC, we strive to provide the best products and services to our customers. However, we understand that there may be circumstances where a refund is necessary. The following is our refund policy:

 

1. Eligibility for Refunds

- Our refunds are typically available for physical products, digital products, and services, subject to the terms mentioned below.

- Refunds are only applicable to purchases made directly through our official website or authorized sales channels. If you have purchased our product or service from a third-party retailer, please contact them directly for their refund policies.

 

2. Timing of Refund Requests

- Refund requests must be made within 30 days of the original purchase or start date.

- Late refund requests made after this specified time may be considered at our discretion.

 

3. Refund Process

- To initiate a refund request, please send an email to audrey@ascwaconsulting.com.

- Our team will review your request and respond to you within 3 business days.

- If your refund is approved, we will process it within 5 business days.

 

4. Refund Method

- Refunds for physical products will typically be issued to the original payment method used during the purchase.

- For digital products or services, refunds may be processed through the same platform or method used for the initial purchase.

 

5. Non-Refundable Items or Services

- Certain items or services may be non-refundable, including but not limited to:

  - Products or services marked as non-returnable or final sale during the time of purchase.

  - Downloadable digital products that have been accessed or used.

  - Services that have been provided or completed, particularly if the client refuses continuation of services.

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6. Exchanges and Store Credit

- In some cases, we may offer exchanges or store credit instead of a refund. This will be determined on a case-by-case basis.

 

7. Shipping and Handling Fees

- Shipping and handling fees are generally non-refundable. However, if the refund is due to an error on our part, we will refund these fees as well.

 

8. Changes to the Refund Policy

- We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.